Returns Policy

Returns Policy
Rns decor supplies pty ltd will accept returns:

While RnS decor supplies shall make every effort to accommodate its Consumers and Retailers, our returns policy has to be one that is both reasonable and in strict accordance with Section 56 together with Section 57 of the Consumer Protection Act (the “CPA”)

The Act permits returns within the first 6 Months in the following circumstances;

Where goods have been incorrectly supplied. An example of this is where a User orders goods and receives goods that are substantially different from what was ordered. RnS decor supplies will then have the incorrect goods picked up and the correct goods delivered at no charge to the Consumer.

Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. RnS decor supplies reserves the right to inspect the goods once they have been returned before offering the Consumer recourse on the matter, which will include;

A full refund where the goods are found to be materially defective OR

A credit to the value of the goods

A replacement of the goods

Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.

All goods Purchased from RnS decor supplies via the Website or Online Platform within 5 days of purchase, also known as the “cooling off” period in terms of the Consumer Protection Act (the “CPA”) RnS decor supplies will only accept returns if the goods are in their original packaging, unused and the Consumer is able to provide a valid, dated proof of purchase.

Rns decor supplies reserves the right not to process refunds on original shipping fees where items are not defective or incorrectly supplied. Returns processed to Rns decor supplies shall be at the customer’s cost and for the customer’s account.

RnS decor supplies pty ltd will not accept returns:

The Consumer Protection Act (the “CPA”) specifically excludes “buyer’s remorse” and Rns decor supplies reserves the right to reject returns that are sought because the Consumer has “changed his mind” or not longer wants the item after the purchase has been made.

Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.

Where the goods have been purchased from other retailers and not Rns decor supplies

Where the goods fall into one of the following categories:

 

Goods that have been specifically ordered for the Consumer and are not in ordinary stock

Goods that may pose a health or safety hazard if returned or reused.

Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations.

Watches that have been activated with the pull-tab removed.

Items that have had the seals broken or damaged.

Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.

Where the goods have been damaged by Force or any acts beyond RNS DECOR SUPPLIES control such as inclement weather, natural disaster, power failure, electrical surges or other circumstances outside of RNS DECOR SUPPLIES control.

RNS DECOR SUPPLIES reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.

Cash refunds will be processed 7 (seven) to 14 (fourteen) working days from date of refund being accepted. Refunds shall beu made to the banking details from which the order was placed, or to the banking details provided to Rns decor supplies on signing up or account creation.

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